Store has been shut down for a month

Shopify Discussion
,
1

I am running a clothing brand and I’m new. My store was shut down before I even started on April 30th. I receive an email on May 1st asking for proof of address, proof of business association, proof of inventory, and social media links in which I provide ALL of the documents they requested. 3 weeks go by, no response so I spoke to an advisor who said my documents were verified and I should expect a response soon. A day later they finally respond to me saying my business presents a “level of risk” and I receive a separate email asking for the SAME documents they previously requested. This makes no sense as the advisor checked and saw that it was verified. As of writing this I already resubmitted the documents to the second email asking for the same documents and it’s been a week and no response. What should I do? Are the documents good? I do not want to wait another 3 weeks just for them to say I’m a “risk”.

For context, I am a new clothing brand with barely any social proof because I am new (600 followers on Instagram). I have my samples in hand and showed manufacturer invoices. I showed a gas bill with my address on it and I provided my EIN. I am a sole proprietor as I am NEW but plan on converting to an LLC after doing a couple thousand in sales.

2

I am going through the same after working with them for 11 years, i recommend you to go to another platform as this can take forever, thats if they decide to reopen it, very dissapointing.

3

What other platforms am I gonna use? Wix? Squarespace? Lmao. Anyways, today is officially one month and my store is still shut down, ZERO responses from any Shopify Staff on my post and my store is still shut down despite my case being marked as “urgent”.

4

you would not have that problem with woocommercee or bigcommerce, unfortunately it takes more work to set up your website the way you want it.

5

I would much rather start on Shopify since I am new and as I scale like you I would switch to woocommerce. It seems sites like that understand it’s YOUR business and not theirs.