My store has been down several days now and is showing “inactive” and Chat support has been no help. They told me they needed to “push it up the ladder” but evidently there’s no one at the top who care. I’m dead in the water and losing revenue and especially losing credibility.
Anyone know how to escalate this issue?
Did you test if it works with a different theme?
I can’t log in to test anything
Hi, @Scott_Cochran
Greetings. I hope your day is going well despite the frustrating situation.
Unfortunately, our live support advisors don’t have access to the internal information that causes stores to become inactive. These situations must always be escalated to our advanced team who can look into the situation and provide support over email. Currently, our escalated teams have a response time of 2-3 business days.
While I understand this isn’t the news you want to hear, we ask for your patience as our team investigates your situation. I assure you, you will hear from us within the time frame provided above.
In the meantime, we recommend you pause any active marketing campaigns to make sure you aren’t losing any funds or customers.
Best of luck, and thank you for your patience!