I nave two store and Unfortunately, both stores are currently inactive, and I am unable to access or work on them. This situation persists despite my having paid the bill and selected a plan for each store.
Whenever I attempt to access the stores, I receive a notification stating that they are inactive or closed. I have not received any communication explaining why this is happening, and it is significantly impacting my progress. I am working to complete building these stores by the end of this week, as I plan to launch them soon.
I appreciate the context that you have shared as that is very helpful! Since we are unable to authenticate you for the stores in question due to the sensitive information that would need to be shared over the Community forums, we are unable to view the specifics. In this case, it would be best to speak directly with our live support about this by navigating to our Help Center.
Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.