hello everyone, I think I might get help from one of you like I have launched store on January and i only got 2 sales from it so like I do run ads and I do have traffic but no sales like what could be the problem
my store link messiahluxe.myshopify.com
Hi @Messiahluxe
So I did a video going through your site and giving some suggestions.
Hope it helps.
hey @Messiahluxe you did a great job but you can do make more attractive store i think it is your first time to design or develop a store so feel free if you have any question about it
Hi @Messiahluxe
Traffic coming in but no sales usually means something in the store is breaking trust or making it hard for people to find what they want. Let’s get into it.
First thing, get a custom domain. messiahluxe.myshopify.com looks unfinished and people notice it immediately. It makes the store feel less legitimate before they’ve even looked at a product. Custom domains cost very little and it’s one of the quickest trust fixes you can make.
The bigger issue is your store has no real organisation. Every product is just sitting on the same page together with no structure. If someone lands on your store looking for something specific they have to scroll through everything to find it. Categorise your products properly and make it easy for people to navigate to what they actually want.
On the cart, you have a slider which is good but you’re leaving a lot of potential on the table with it. Add a progress bar showing customers how close they are to free shipping or a discount. That alone can push people who are on the fence to add one more thing. You should also be showing related products inside the cart so people can discover more of what you sell right at the moment they’re most likely to buy.
And don’t stack separate apps trying to build all of this out. It adds up fast and slows your store down. Something like iCart does all of it in one place, progress bar, cross sells, upsells inside the cart.
Sort the domain and the navigation first. Those two things alone could explain why your traffic isn’t converting.
I had a quick look at your store and a few things stood out that might be affecting conversions. Traffic is good but usually when sales are low it’s more about trust product clarity and offer strength rather than visitors.
few things I noticed:
The domain name
Right now the store is still on the myshopify.com domain. Many customers hesitate to buy from stores that don’t have a custom domain Getting a domain like messiahluxe.com will instantly make the store look more trustworthy.
Product page needs more convincing Your product pages feel a bit light.
Try adding:
More detailed product descriptions
Clear benefits
Size/material/care information
Lifestyle images or videos
People usually need a bit more information before they feel confident buying.
Trust signals are missing I didn’t see strong trust elements.
Product reviews
Shipping & delivery information
Return/refund policy
Secure checkout badges
These small things make a big difference in conversion.
The homepage currently jumps straight into products. It would help to explain the brand story or what makes Messiah Luxe unique. A short section about the brand and what makes the products premium/luxury can build connection.
If the store is new, people often need a reason to buy now.
10% first order discount
Free shipping threshold
Bundle offers
Ad traffic vs product match
Speed & mobile
Most ad traffic is mobile
mages are optimized
Page loads quickly
Buttons like Add to Cart are very visible on mobile
If you’d like, share which product you’re mainly advertising.
Sometimes the issue is just the product page structure and fixing that can improve conversions quite a bit.
hi @Messiahluxe, i just go through your site really quickly and here are some of my opinions
Hope these help!!
Hi,
Hope you are well.
This is Anne from Shopplaza. I’m happy to share a few quick comments after reviewing your store.
Overall, the store looks well structured and the main sections are set up quite nicely , creating a smooth browsing experience for visitors. It’s clear that a solid foundation is already in place.
I do have a few small suggestions that could further improve the user experience and build stronger trust with first-time visitors:
1. Add “Call to action” buttons on Homepage sections
Currently, customers need to enter the product page before they can add items to their cart. Displaying Add to Cart buttons/ Add to wishlist.. directly on the homepage can help shorten the buying journey and encourage quicker purchasing decisions. Like this below:
2. Clarify the “About Us” section
The About Us page could be more detailed and clearer in explaining the brand story, who is behind the store, and what makes the business trustworthy. This helps reassure new visitors that there is a real brand and team behind the store.
3. Use a custom domain instead of the default Shopify domain
I also noticed that the store is currently using the default myshopify.com domain. For a newly launched store, this may sometimes make visitors hesitate, as it can feel less established.
Setting up a custom domain (for example: something.com) can help the store appear more professional and credible, which often improves customer confidence when browsing and purchasing.
These suggestions are shared from the perspective of a first-time visitor and are intended to help strengthen both usability and credibility.
I hope this helps. Feel free to let us know if you have any questions.
Best regards,
Anne
Shopplaza Team
Hi @Messiahluxe
Having traffic and zero sales, the problem might be with the conversion not the visibility. Review product pages: are the images good quality, showing real use? Is the copy clear and benefit-oriented? Verify pricing, shipping, and trust signals such as reviews or guarantees. Streamline checkout and think about retargeting or abandoned cart emails to catch visitors.
I know that feeling, it can be frustrating…
Usually when that happens, the issue isn’t traffic but what people see after they land. Try looking at your store like a first-time visitor, is it clear what you’re selling, who it’s for, and why it’s worth buying?
Things like product page clarity, trust (reviews, policies), and simple checkout can make a big difference. Ads can bring people in, but the page has to convince them to stay and buy.
Are people adding to cart at all, or leaving right on the product page?
