Hey guys, I’ve been getting multiple emails of customers telling me that they are not getting order confirmation emails or tracking informations emails. Not sure how to check or fix that, so some help would be much appreciated. Thank you!
Hi, @EmbryOutdoors .
Thanks for posting to the Shopify Community.
I understand that customers are not receiving order confirmation or tracking emails. To gain a better understanding of the issue, could you share information on the following:
- Are all customers or specific customers affected?
- If you’re able to provide a timeframe of when the issue started?
- Do the customers impacted use a noreply@exampledomain.com email address? The reason I ask is the courier will automatically drop any emails sent to an address with no-reply. The affected customers would need to update their email address to something that does not contain no-reply or noreply.
If you’re able to provide a bit more insight this can help our team further review.
The issue started around two weeks ago. I’ve had around 300 orders in the last two or so weeks, and around 10 people have messaged me saying that they didn’t get a confirmation email or tracking emails. All of them had normal emails.