We are experiencing a critical outage on our Shopify store thesortage.com, severely impacting our business operations.
6 days have passed - and shopify still ignores our situation- it is unacceptable we cannot connect to the admin page , the store is offline, we are struggling
help
no one has ever contacted us about the issue and after the massive shopify downfall nothing and no one helped us please share the specifics because it is not okay appreciate your help
every time via contacting shopify support tam via online chat they tell me different names of the teams that are “working” on the issue
it’s not okay , shopify has no rights to make such things to us - everyone is struggling and they are not even bothering to send us at least one email
we have already said - we are more than willing to assist and resolve the situation
why shopify treats us this way
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Website is completely down – customers cannot access our store.
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“No Server Connection”
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Login Issues – our team is locked out, preventing order management and support.
no one has ever contacted us about the issue and after the massive shopify downfall nothing and no one helped us please share the specifics because it is not okay appreciate your help
it means no one actually is taking responsibility for the issue
This situation is having a major impact on our business, leading to lost sales and frustrated customers. Additionally, our support team is unable to process orders or assist customers, causing further operational strain.
THATS NOT OKAY