Store isn't tracking abandoned checkout details?

I’ve been testing my store by checking out with an email address etc but for whatever reason it’s not coming up under my abandoned checkout list? Could this have something to do with my upload image part? I noticed that where you type your email address at checkout it is on the same page as when you pay so maybe it doesn’t actually get recorded?

If someone could inspect my store and the checkout and figure out why this may be would be much appreciated!

thanks

https://www.ellevoir.com/products/personalized-heart-photo-necklace