Store link in Whatsapp not showing thumbnail

Store Design
1

When we send store URL on whatsapp, it is only showing description but not showing the photo. How to fix this? Using Debut theme ver 1.0

The thumbnail pic was showing before. It suddenly stopped showing.

2

Hello @CW5

If your store URL shared on WhatsApp is not displaying the photo but only the description, it might be due to the way WhatsApp fetches and displays link previews. To ensure that WhatsApp displays the correct photo when sharing your store URL.

3

@oscprofessional Then, what is the solution?

4

  1. Verify image tags and metadata

  2. Check the image dimensions and format

5

I am not a technical person. Could you elaborate please or share any code to be added. Thanks.

6

@oscprofessional