After trying to pay for a plan my store was made inactive, I contacted support and haven’t gotten anything back, it’s been 3 days now. I might just be impatient but I was working on some important things. What should I do?
Hi, @Toastey .
Welcome to the Shopify community. We appreciate you sharing your question here.
I understand you’re looking for clarification about your shop displaying as inactive. You mentioned you reached out to our support team and are awaiting a reply.
In order to provide you with account-specific details, I encourage you to reply directly to your existing support ticket. The reason is that your account will need to be authenticated for our team to provide you with the next steps. Through our community forums, we are unable to provide account-specific support as we cannot authenticate your account here. Could you try locating your support ticket in your inbox, spam or junk folder and replying directly to it?
If you cannot locate this ticket, you can create a new support request via the Shopify Help Center. You’ll need to log in to your account and follow the displayed topics to view our available support options.
Please let us know if you require assistance navigating the help center.
I hope this helps!
Hi
I am shopify partner from few years now and I build and spend time for my client. He has upgrade to a Paid plan (annual) and the store gone INACTIVE -
My Ticket number is 35191879 - And i am waiting to get support AND NO ONE is getting Back Me
the client wants to proceed to a chargeback- I will not getting paid for my work too - and shopify has charge him and right after has made his store inactive
I NEED TO GET SUPPORT AND QUICKLY PLEASE
Hi, @rebeccabaren .
Thank you for reaching out and joining the thread.
I can definitely understand the situation you’re experiencing is not ideal and I’d like to ensure this is looked into and resolved for you.
In order for our team to review and proceed further, we’ll need your account to be authenticated. Through our community forums, we do not have authentication tools to look into the account. However, it looks like you’ve already created a support ticket based on the information you shared. I encourage you to reply directly to the support ticket as that is the appropriate team to handle your request. Rest assured, you’re in the right hands and our team is actively working towards a fix.
Please let us know if you have additional questions or need help locating your ticket.