Store not listed on login page can't access my shop

Technical Q&A
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Topic summary

Merchants report being unable to access their stores from the login page (stores not listed) and getting looped prompts to update account details that are already correct. Several also can’t reach Shopify Support, with the chat showing “An unexpected error occurred,” and one seeing a “no subscription” message despite paying.

A Shopify staff member confirmed developers are aware and working on a fix, directing users to the status page. They requested error screenshots and advised standard troubleshooting: clear cache/cookies, try different browsers/incognito, disable extensions, update browsers, try another device, ensure no firewalls/pop-up blockers, use the Shopify Mobile App, and attempt store recovery via provided links.

User reports indicate the issue has persisted for 3–4 weeks for some, impacting business operations; clearing cache did not help and caused inconvenience. Screenshots (attachments) show the login/store-list error and support status.

One workaround shared: log in via the Shopify Mobile App, copy the store URL (e.g., mystore.myshopify.com), open it in a browser, then use “Are you the store owner? Sign in here” at the bottom.

Status: unresolved/ongoing; no confirmed fix or ETA in-thread.

Summarized with AI on December 17. AI used: gpt-5.
12

Hi, @HeatPress !

Sorry to hear that this is still ongoing.

In order to assist you further, I’ll need some information from you:

-Can you please try this link here to try and recover your store, to see if that works.

If you are unable to access live support via the links above, please provide screenshots of the error you’re seeing when trying to access them.

Did you try logging in via the Shopify Mobile App? You can download the app here at this link. Let me know how it goes.