Hey, @HeatPress !
Thanks for your response.
Are you still having this issue?
When you visit the chat link here, what error are you seeing? Can you please share a screenshot?
Thanks!
Topic summary
Merchants report being unable to access their stores from the login page (stores not listed) and getting looped prompts to update account details that are already correct. Several also can’t reach Shopify Support, with the chat showing “An unexpected error occurred,” and one seeing a “no subscription” message despite paying.
A Shopify staff member confirmed developers are aware and working on a fix, directing users to the status page. They requested error screenshots and advised standard troubleshooting: clear cache/cookies, try different browsers/incognito, disable extensions, update browsers, try another device, ensure no firewalls/pop-up blockers, use the Shopify Mobile App, and attempt store recovery via provided links.
User reports indicate the issue has persisted for 3–4 weeks for some, impacting business operations; clearing cache did not help and caused inconvenience. Screenshots (attachments) show the login/store-list error and support status.
One workaround shared: log in via the Shopify Mobile App, copy the store URL (e.g., mystore.myshopify.com), open it in a browser, then use “Are you the store owner? Sign in here” at the bottom.
Status: unresolved/ongoing; no confirmed fix or ETA in-thread.