store not working in desktop

Topic summary

A user reports their Shopify store is not functioning properly on desktop. The issue involves a specific product page (Victorian Kundan Set).

Current Status:

  • Another community member tested the store and confirmed it loads correctly on their end, suggesting the problem may be localized to the original poster’s setup.

Recommended Troubleshooting Steps:

  • Switch to a different web browser
  • Test on another device
  • Clear browser cookies and cache

The issue appears to be device or browser-specific rather than a store-wide problem. The discussion remains open pending confirmation from the original poster whether these solutions resolved the issue.

Summarized with AI on November 8. AI used: claude-sonnet-4-5-20250929.

https://rchiecreation.com/products/victorian-kundan-set-sku-6061-b-3

Hi @Rchie !

I checked your store, and it is working perfectly fine on my end. Try to do some troubleshooting such as, switching browsers, using other device, and clearing your cookies and cache.