Hello! My store will not load on iPhones and customers are not able to get to my store. We have cleared cache and cookies. It doesn’t work on both cellular data and wifi. It was working fine until Saturday afternoon and suddenly stopped working. Please help as my customers can’t see the website! My domain is thebarcollective.com
Topic summary
- Main issue: thebarcollective.com will not load on iPhones, preventing customers from accessing the store.
- Timeline: Functioned normally until Saturday afternoon; then stopped working suddenly.
- Scope/conditions: Fails on both cellular data and Wi‑Fi. Cache and cookies were cleared, but the issue persists. Impact appears iPhone-specific; no information on other devices/browsers.
- Steps taken: Cleared cache/cookies; tested across network types. No further troubleshooting steps reported.
- Status: Unresolved; assistance requested.
- Open questions: Root cause unknown; no error messages provided; effect on non‑iPhone devices unconfirmed.