Store permanently blocked under Section 7 after 1 day no response for 3+ weeks

Shopify Discussion
1

Hi everyone,

I’m reaching out here in hopes of finally getting some clarity. A few weeks ago, my newly created Shopify store was suddenly deactivated under something referred to as “Section 7” — this happened just a day after launching. I immediately filed an appeal through the official process, but to this day, I haven’t received any kind of response. I’ve also checked my spam folder just to be sure — nothing there either.

I contacted Shopify live chat five times now. Each time, I’m told it’s been escalated to the appropriate team, but I’ve never heard anything back. It’s been over three weeks.

The odd part is that the store didn’t even have any products or orders yet. I really can’t figure out what could have triggered this. I’ve read the Terms of Service and did my best to follow all the rules.

If anyone from Shopify sees this or if someone has been in a similar situation, I’d appreciate any insight or advice on what I can do next. I just want to understand why this happened.

Thanks for reading.

2

Thanks for your reply, I really appreciate it.

The strange thing is, I already have another store under the same account and business — it’s been active for a while, gets daily orders, and I’ve never had any issues with it. That’s why I don’t think it’s related to my business details or setup.

This new store that got deactivated was just a fresh project, same company info, and it got blocked almost instantly. So it really caught me off guard. It feels like it was flagged automatically, but I still don’t understand what triggered it.

I’ve already submitted an appeal, but I’ll try sending a follow-up with more details like you suggested. If you have time to take a quick look or offer any further advice, that’d mean a lot.

Thanks again!