Hi my store got terminated twice in 2 week time, in the first instance of termination I appealed against the decision and I got told it was a mistake, and now it is terminated again for the second time. I have been following up with support team from more than a week, but no one tells why it is terminated and when will it be revived.
I am paying for a few other subscription, domain etc. Not sure if yo cancel everything and try it on another platform or just wait for Shopify to get back.
I totally understand your frustration. It’s incredibly frustrating to have your store terminated multiple times, especially when you’re following the rules and providing services.
Here are some steps you can consider:
Escalate the Issue: If you’ve been following up with the support team for over a week without a clear answer, try escalating the issue to a higher-level representative or manager. Sometimes, a more senior person can provide a quicker resolution or more information.
Review Termination Reasons: If you haven’t already, request a detailed explanation of the reasons for the termination. This information can help you understand the issue and possibly prevent future terminations.
Seek Legal Advice: If you believe the termination was unfair or unjustified, consider consulting with a legal professional. They can assess your situation and advise you on your options.
Temporarily Pause Other Subscriptions: While it’s important to avoid losing your domain or other services, it might be prudent to temporarily pause any non-essential subscriptions while you resolve the Shopify issue.
Explore Alternative Platforms: If the situation remains unresolved and you’re losing significant revenue, it might be worth investigating alternative e-commerce platforms. However, be cautious about transferring your store, as this process can be time-consuming and potentially risky.
Remember: It’s important to remain calm and persistent. While the experience is undoubtedly frustrating, try to focus on finding a solution.
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I hear you, and I can totally understand how frustrating this must be for you. Having your store terminated twice in such a short time, especially after an appeal was initially approved, is definitely not an ideal situation. And the lack of clear communication from support only makes it worse.
What’s Happening?
From what you’ve shared, it sounds like Shopify may have flagged something on your store again, either due to automated security checks or policy violations. Sometimes, this happens if their system detects something that was initially overlooked, or if new issues arise. It could be related to products, payment processing, verification issues, or compliance with Shopify’s Acceptable Use Policy.
What You Can Do:1. Check Your Emails Again – Shopify usually sends termination notices via email with some form of reasoning (even if vague). If you haven’t received anything, check your spam/junk folder.
Follow Up With Shopify Support – Since it has been over a week, I’d recommend escalating the case:
Contact Shopify via live chat instead of just email tickets (it sometimes gets faster responses).
Reply to your previous appeal email and clearly ask why your store was shut down again.
Use Twitter/X (@ShopifySupport) – Sometimes, public social media complaints get more attention.
Check Shopify’s Terms of Service – Even if Shopify initially reinstated your store, a second termination means something might still be flagged. Review Shopify’s Acceptable Use Policy and Terms of Service to see if your store might be violating any rules.
Consider a Backup Plan – If Shopify doesn’t respond soon:
Keep your domain active so you don’t lose it.
Pause subscriptions that are tied to Shopify if you don’t get clarity soon.
Look into alternative platforms (like WooCommerce, BigCommerce, etc.) if Shopify isn’t giving you answers.
Since this is your second termination, it’s really important to get a clear reason from Shopify before deciding whether to start fresh elsewhere or wait it out. If they don’t provide a resolution, then exploring other platforms might be the best move.
If you need any other assistance, feel free to ask, and I will try my best to support you.
Best regards,
Daisy.