Store displays “Some items are no longer available” on add-to-cart despite products showing in stock. Issue frequently linked to the Globo Product Options app, though some affected stores don’t use variants or inventory tracking.
Key observations:
Troubleshooting steps mentioned:
Artifacts: screenshots show the error and inventory-tracking settings.
Status: Partially diagnosed. A confirmed cause is zero-quantity line items from a checkout extension. Others may have location/option inventory configuration issues. No universal fix confirmed; investigation ongoing.
Hoping someone can help me out here. I keep getting the following with some items in my store.
I have checked the inventory and it’s all set up that all are in stock and I have marked that all come from the 1 location I have. I am using the Globo app for product options. When I change the product to add a variant (Which I don’t need because it’s in the product options) then all of a sudden it will allow me to add it to cart.
What am I doing wrong here??
Hello,
I’m Eric from Globo. Thank you for using our Product Options app.
In this case, I think once of your “add on” product has been out of stock.
I recommend you should check inventory of your “add-on products”.
If there is any issue, Don’t hesitate to contact us via email.
Thank you!!
Hi Eric
All of the items are available. It shows them as available and all have stock. This is happening a lot and I’m losing sales now because of it. I LOVE my Globo App, but I need people to be able to add items to cart without it saying they aren’t available when they clearly are! Anywhere else I should be looking?? EDITED TO ADD: I don’t have any “Add Ons” for any of my products
Hi,
Could you please share me your product URL? so I can have a look and help you.
I’m looking forward to hearing from you
Did you tried to uncheck the “Track inventory” from product page. If you have variants then uncheck on variant page as well.
Further let me know if can help you with.
The same thing is happening to me. It worked at first but now it has the same message. I unchecked the track quantity still the problem persists.
I have the same problem when using the Globo Product Option app. I definitely don’t have any variants, I don’t track inventory, but it’s not possible to add the product to the cart. Does anyone have a solution? I can’t imagine that this is a global bug in the app. It must be related to our product or store settings.
Same thing here. Same date as you.
I’m experiencing the same problem, nothing seems to work.
same here - not sure of a fix yet
Did anyone ever figure this out? I’m having some products show up as out of stock, but I don’t even track stock for those items.
Hi! Have you checked your Locations settings? It’s important to ensure that the products are assigned to a location that is set to fulfill online inventory. The inventory error can appear when the location isn’t yet set to fulfill online orders.
I figured it out. The checkout extension I’m working on was adding an item to the cart with a quantity of zero. This caused it to show up as out of stock.
Any idea how to fix this??? I am having the same issue
I’m having this same problem.
