Hi all, 2 weeks building a new store built and pushed it live on 15April2024. It was live for 7 days as slowly added more product and built some additional automation. But it was then taken down, no notice, no reason, you’re just left there wasting time trying to find out what the issue might be? Y…

Hi @Sean_75 I understand where your frustration is coming from. I understand that the responses that you are receiving from Shopify advisors are not ideal but, I highly suggest that you keep an open communication with them because, they can follow up your case with the escalated team and communicat…

Hey @SealSubs-Roan , thanks for your feedback. I hear what you’re saying, but I’ve gone through the 24-72 hours expected delay, then 5 days, then 7, and I’m now at 9.5 days. Communication lines are and have always been open. One of the problems though has been the lack of communication from Shopify.…

Just an update to my situation: After waiting 14.5 days, I finally received a short email from the Risk Ops Team advising: Hello,> > This email is to inform you that after reviewing the information provided to us [14 days ago], we have reinstated your account.> Please note that you may need to sel…

I am currently experiencing this, I am on day 12 of my account being deactivated without notice @lmccoy6 did you ever get a response? @Sean_75 thank you for sharing this gives me hope have you had any problems since the deactivation?

Hey Drew, after it was finally re-activated, I’m happy to say that the account has not been suspended again. I really see this as a flawed ‘new account’ risk process that is unfortunately catching ‘low risk’ cases. But when you couple that with very long response time (my case, over 14 days) to rev…

Thanks Sean! I appreciate the guidance :folded_hands:t4: .

That’s incredibly frustrating. After all the work put into building your site , being locked out without clear communication is unacceptable. Shopify really needs to review how they handle these cases.

Store suspended now for 8 days and still no reply from Risk Operations team

Shopify Discussion

lmccoy6 June 8, 2024, 6:31am 5

Sean I’m currently experiencing this hopefully my nightmare ends soon the crazy thing is it can happen again

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Store suspended now for 8 days and still no reply from Risk Operations team

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