Hey Drew, after it was finally re-activated, I’m happy to say that the account has not been suspended again.
I really see this as a flawed ‘new account’ risk process that is unfortunately catching ‘low risk’ cases. But when you couple that with very long response time (my case, over 14 days) to review a case, the result is avoidable damage to Shopify customer businesses.
I contacted Support on Day 1 and received an email on Day 2, and the Support Team raised a review case request with the Merchant Risk Team. I followed up every 2nd or 3rd day but it’s unclear if the Support Team is able to contact the Risk Team directly. I did confirm that the Risk Team is located in Canada so operating on Canadian Time Zone from about 6am to 5pm. Probably best to reach out to Support during those hours for best chance of in-direct contact with that team. I wish you luck.