Hello everyone,
I have been successfully running my business on Shopify for the past 5–6 months without any issues. A few days ago, I created a new store for expansion.
During setup, before completing Shopify Payments, I contacted support for assistance. While adding my bank details, I was advised to use my personal name instead of my business account name. I followed that instruction.
However, after receiving only 7 orders, my Shopify Payments were suddenly disabled, and shortly after, my store was completely terminated. I now cannot access the store, which means I am unable to fulfill my customers’ orders.
This is very confusing because:
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My old store is still running smoothly
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I used the same business documents
I have already submitted all required documents through support for verification.
Ticket IDs:
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563eb5f9-8864-4138-bcdc-aeef169ac81b
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92327a6f-eecf-41ba-a4ff-beaafdfa1c7b
This is urgent as I have pending orders and want to avoid refunds or chargebacks.
Any guidance or support would be greatly appreciated.
