Store Terminated Due to Shopify App?

Shopify Discussion

Topic summary

Store terminated following a DMCA (Digital Millennium Copyright Act) takedown targeting a product that was imported via a Shopify-reviewed and approved app.

Two days before the termination email, the app notified the merchant it was shutting down, presumably due to product compliance issues.

Merchant had used the app for over a year without prior issues and believed Shopify’s review implied the app’s products were compliant.

After the DMCA, Shopify terminated the store; the merchant cannot contact the app developers to verify permissions or resolve the claim.

Primary goal is to restore the store so they can remove the app and any imported products, but they feel they’re being held responsible for the app’s actions.

Request to the community: has anyone experienced this scenario and found a path to reinstatement or clarification of responsibility? Status: unresolved; advice sought.

Summarized with AI on December 15. AI used: gpt-5.
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I received email that my store was terminated due to a DMCA request, however the product in question was imported via a Shopify reviewed & approved app.

I then noticed that 2 days prior to this termination email, the app in question had sent me an email saying they were shutting down (presumably because of product compliance issues).

Then comes the DMCA request which then resulted in the termination of my store.

I had no way of knowing this app was non-compliant or the products were non-compliant and had no issues in the past 1 year+ of using it.

I can’t contact the app developers or anything to verify if they had proper permission and I took it in good-faith that Shopify had verified all this as it was a reviewed and approved app.

All I want to do is restore the store so we can remove this app and any products it had imported. Unfortunately we are being held responsible for what the app did - again, an app that passed Shopify’s rigorous app review standards.

Has anyone gone through this scenario as it is very unconventional and I never could have predicted this was going to be an issue.