My store has been terminated with no previous warning and I am so confused and concerned. I have responded to the internal email which I have received for informing me about store termination but no-one responded yet.
I also contacted Shopify help center, they asked me to keep waiting for a response, this is so frustrating.
My main worry is that I need the payout in order to ship my customers orders! It’s so unacceptable that we trust Shopify to host our business and they terminated the store with no prior notice or warnings. If something is of their concern, they should contact us , they have our phone number and email but they chose to just terminate the account. It’s not fair and not acceptable, please respond ASAP.
Thanks for reaching out about this. I definitely hear your concerns. I know how important it is to be able to access your account and receive your payouts, so I understand your frustrations surrounding the situation.
Due to security reasons however, we don’t currently provide account-specific support via the Community Forums. I see you mentioned that you’ve received an email from our team about this matter, however. If this is the case, you can continue to reply to the support ticket you have open with us, as the Specialized team handling your case is best equipped to support you.
Please also note that while our Live Support team is available to be contacted for general enquiries, our Specialized team handles account-specific cases like these. Our Specialized team currently operates via email only, due to the nature of the queries that they handle. So if you’ve replied to the email sent by our Specialized team, rest assured that they will continue to support you via the current support ticket you have open.
I’d also like to assure you that our team intends to support merchants and reply with any updates as quickly as we can. At times, this may take a bit longer than expected to ensure that proper steps are being taken, in order to best address the situation for all parties involved. I recognise that it can be frustrating to wait, and we really appreciate your patience here while our team continues to review the necessary information on our end, before they can provide you with an update.