Store Terminated Without any reason

Shopify Discussion

Topic summary

A Shopify store was unexpectedly deactivated despite the owner having submitted all required verification documents (proof of identity, business details) days earlier. The store was still password-protected and hadn’t launched publicly yet.

Financial Impact:

  • Received automatic refunds for Shopify plan and domain
  • Over €1,000 already invested in marketing campaigns tied to the now-deactivated domain
  • Additional expenses for physical marketing materials (flyers, cards, t-shirts) scheduled for a Monday, May 26th launch

Support Response:

  • Owner contacted Shopify support and was placed on “higher priority”
  • 52+ hours have passed since priority status was confirmed with no resolution
  • Launch deadline is imminent, creating urgency and significant financial risk

The owner is seeking advice from others who may have experienced similar sudden deactivations and wants to know typical review timeframes and reactivation possibilities.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

My Shopify store was recently deactivated without warning or reason.
I had already submitted all requested documents days ago — including proof of identity, business details…
The store was still password-protected and had not been launched publicly.

Shortly after the deactivation, I received refunds for both my Shopify plan and domain.
However, I had already invested over €1,000 in marketing campaigns that were linked to this domain, and now I’m extremely worried that all of that investment is lost.

Has anyone experienced something similar?
How long does the review process usually take, and is there any chance of getting the store reactivated?

Thanks in advance for any help or advice.

2

I already did that.

They told me I was on higher priority although 52 hours passed since I was informed I was in higher priority and no answer yet.

I’m really furious with this. I have everything with the date of Monday to launch the store and no reply! Flyers, Cards, T-Shirts with Monday 26th and I can lose all that money!

Please help me