Store Transfer issues

Hey all, the “Organizations and store transfers” section of mine has disappeared completely. I’m trying to transfer ownership to another account and I’m facing a few issues, with this being the first.

I’ve previously been able to send out a transfer request and they said email has been sent, but now my client said they haven’t received anything + the store transfer section has disappeared for me.

  1. For my client’s account that I’m trying to transfer through, he’s unable to get past the billing/subscription screen, even though the store already has a subscription.

Hope you guys can help me out with this, thanks :slight_smile:

Hey @Tanmingbye

Have you tired to contact Shopify Support ? Because that looks like a Shopify side issue so what I would suggest you is to get in touch with a live chat agent so that they can help you sort it out.

Best,
Moeed