My store turned in to inactive right after I changed my payment method.
I already paid my 1 year subscription using my previous credit card while waiting for my company setup.
After I changed my payment method to my new debit card, the store turned into inactive.
Greatly appreciated if someone can help. I already created a case and still no reply.
This is an account-specific issue, please consider sending an email to the merchant support team directly so they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/
Hi there @Charles56 !
The first thing I would advise in cases like this would be to check your account owner email address for any contact from our teams about the status of your account.
Try searching in your spam or other folders to see if any email contact has been filtered there.
Should you not have been contacted by our teams at all, you can reach out for account support via our Help Centre here as already suggested here.
There we’ll be able to access your account securely and can ensure your query is forwarded to the correct place for an update.
All the best!
I created a ticket, but waited two days still no reply from support
Just got a reply from support that they reactive my store but they need me to select a subscription plan, but I already paid an annual subscription before they deactivate my store. That’s pretty strange.
Hi again, @Charles56 !
Thanks for getting back to me here and sharing those updates.
As we’re unable to access or discuss your account info here publicly, I’d advise you to get back in touch by replying to that existing contact so you can check this out with our support team.
There we’ll be able to view your billing and plan info and clear this up with you.