Hello. My store has been active for a few weeks, paying customer, and we’ve taken plenty of orders already, which is great. Yesterday, while we were going in to print shipping labels to ship more orders out, the store went inactive and none of us can access it and the site is down to our customers a…

I had to verify some legal documents, etc. I can’t remember what triggered it - might have been my first payout. I wish I was notified before opening my site.

So you didn’t get it back opened?

It is back open. It was inactive for 2-3 days while they verified our documents.

Hi, lxixgolf. my store have went inactive for 3 days. I have reached to customer support through chat-box, email and phone call. No one seems to give me an answer for why my store went inactive. They are just saying security team is reviewing my account, total transaction volume is very low right…

I’m having the same problem, I just created the store and when I tried to pay it went inactive. Support has not responded to emails, and the chat person could not help in any way. This is a bad first impression of the platform, I’m already looking for alternatives because this is not how you treat…

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yes my store also went inactive after i made $2k in sales i reached out they said they will let me know in 72 hours its been 72 hours already still nothing! store is down

Have you heard anything back? My store went down after I hit 2K in sales as well. They said they would send me to their operations manager but I haven’t heard from them

Yes I got it back it was because I had transaction I didn’t recognize. I disputed it with my bank, it ended up being a charge from one of the shopify apps. Once I approved the charge, they gave me my store back. It took about a month to get resolved, because no one would ever call me back from s…

Store went inactive for no apparent reason

Shopify Discussion

Vmuse November 25, 2020, 3:58pm 2

Have you gotten an update, I’m going through the same thing?

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Store went inactive for no apparent reason

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