Storefront "query" field not returning results for any query

Retired Boards Appdev Custom Storefronts
1

We have noticed that in a number of our queries using the Storefront API that the “query” variable simply doesn’t work and returns no results. Shopify Support have acknowledged the issue on 3 occasions over the last couple of days but provided no update.

Query variable would look like so:

"variables":{"first":20,"sortKey":"ID","query":"variants:['sku:dress'] OR title:dress","reverse":true}

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in the Shopify UI we get back results

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In our API call we get back nothing

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The API token has all available scopes.

We have also noticed SIGNIFICANT delays in Shopify’s search indexes over the last couple of weeks/month, in which products simply do not show for hours if not days.

How do we get this matter resolved ASAP.

2

We’re experiencing the same issue on our end!
It just stopped to work.

Query:

{
  products(first: 250, query:"") {
    edges {
      cursor
      node {
          id
          title
      }
    }
  }
}

The response is always empty

{ “data”: { “products”: { “edges”: } } }

3

But what I’ve discovered is that this scheme actually returns results.
While I am still waiting for a response from the Shopify team, I am considering making the switch to this alternative in the meantime.

{
  search(query: "r", first: 10, types: PRODUCT) {
    edges {
      cursor
      node {
        ... on Product {
          id
          title
        }
      }
    }
  }
}
4

Hey @Igor89 The biggest issue here is apps for other platforms as a result are no longer working. Contentful has a Shopify app and it simply doesn’t work because of this issue. It isn’t a Contentful issue it is a shopify API issue so for things outside of our control there is no workaround until it is fixed on Shopifys end.

5

It happens here too, the weird part is, It does work on Shopify GraphiQL App inside shopify, but via postman or any other way, it does not.

6

Hey @MrTakoyaki has support been contacted yet. I know @CollagerieTech has and if we’re looking at the same problem I’d like to make sure all instances of the same issue are properly recorded.

7

Hey @Igor89 has support been contacted yet. I know @CollagerieTech has and if we’re looking at the same problem I’d like to make sure all instances are properly recorded.

8

Hey @_JCC I reached out to support yesterday via email.

Just a quick update:
I’ve noticed that the problem only occurs on my EU servers, whereas everything is functioning perfectly on my US servers.

9

Thanks @Igor89 . Could you share the ticket number with me.

10

Sure thing!
39699927

11

Hey Everyone :waving_hand: . The issue originally brought up by @CollagerieTech should be resolved.