Issue: A black box labeled “SALE” appears on the homepage’s Featured collection, only on a specific product, positioned at the upper right. The box is visible on both mobile and desktop.
Evidence: A screenshot was shared and is central to understanding the visual issue and placement.
Actions taken: Support requested the store URL and password to investigate. The store owner granted access by sending an invitation with necessary permissions to the provided support email.
Current status: Investigation pending; no root cause or fix has been identified yet.
Open points: The underlying cause of the black “SALE” label (e.g., theme badge, CSS/styling, or app-related element) is not yet determined. Awaiting feedback from support after accessing the store.
Strange black box has been released on the home page where there is the Featured collection, on a particular PRODUCT. [POSITIONED UPPER RIGHT]
How to solve?
Look at the first picture:
This black box is seen in both mobile and desktop version.
Inside the black box I see the word SALE.
Hello There,
Please share your store URL and password.
So that I will check and let you know the exact solution here.
Hello,
I sent you the invitation to this email (support@zestard.com) with all the necessary permissions.
Thanks for your help
Keep me updated.