STRANGE BLACK BOX WITH SALE IN THE HOMEPAGE, IN A SPECIFIC PRODUCT OF A COLLECTION

Topic summary

Issue: A black box labeled “SALE” appears on the homepage’s Featured collection, only on a specific product, positioned at the upper right. The box is visible on both mobile and desktop.

Evidence: A screenshot was shared and is central to understanding the visual issue and placement.

Actions taken: Support requested the store URL and password to investigate. The store owner granted access by sending an invitation with necessary permissions to the provided support email.

Current status: Investigation pending; no root cause or fix has been identified yet.

Open points: The underlying cause of the black “SALE” label (e.g., theme badge, CSS/styling, or app-related element) is not yet determined. Awaiting feedback from support after accessing the store.

Summarized with AI on February 23. AI used: gpt-5.

Strange black box has been released on the home page where there is the Featured collection, on a particular PRODUCT. [POSITIONED UPPER RIGHT]

How to solve?
Look at the first picture:
BlackBoxProblem.jpg

This black box is seen in both mobile and desktop version.

Inside the black box I see the word SALE.

1 Like

Hello There,

Please share your store URL and password.
So that I will check and let you know the exact solution here.

Hello,
I sent you the invitation to this email (support@zestard.com) with all the necessary permissions.
Thanks for your help

Keep me updated.