Strange Cutout of the category picture when landing on the category page

Topic summary

Unexpected cropping of category banner images on category pages after clicking from the category overview. Screenshots are central, showing a normal-looking overview image and a tightly cropped banner on the destination page.

  • One reply attributes the issue to image aspect ratio and suggests using landscape images within an “Image with text” section (a Shopify theme section).
  • The store owner notes the banner is auto-generated for each category and they can only change the source image. They ask if they must create an “Image with text” section per category to control the crop, or if cropping can be adjusted within the automatic category banner itself.
  • The responder offers to investigate via Shopify Partner collaborator access to diagnose and fix.

Status: No confirmed fix or setting for the automatic category banner’s cropping behavior was provided. Key open question: how to control aspect ratio/cropping of the auto-generated category banner without adding custom sections for each category.

Summarized with AI on January 14. AI used: gpt-5.

Hello!

We have the issue below:

If we click on any category (on the category overview), the picture cutout is a quite strange one on the category site.

THEN

So is it possible to customize the category pictures manually somewhere?

Thx!

@Belloona

Here, The image ratio issue. Please use landscape mode image in image with text section.

If our solution important for you then please like and accepted.

Thankyou :slightly_smiling_face:

Unfortunately, the only thing I can do is change the picture itself because it is a automatically created category banner.

Does that mean, that I have to create a image with text section for every category to adjust the picture? Or is it somehow possible to do this within the category banner?

Thx!

If you are give us the collaborator access of your store on our shopify partner account then i will to able to check whats going on there. Firstly, we check the issue after that we will solve.

So, please let us know will you accept the collaborator request?

Thanks