Strange loading page that appears on live site

Store Design
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Topic summary

A Shopify store owner reports a strange loading page appearing randomly on their live site (www.shoplile.com, Dawn theme 12.0). The issue shows:

Problem Details:

  • Visitors encounter an unusual loading screen at random intervals, confirmed through Microsoft Clarity analytics
  • The same page appears when changing menu types in theme customization
  • Owner suspects it may relate to accessibility features, specifically the “skip content” element in theme language

Response:

  • Another user visited the site and couldn’t reproduce the issue
  • However, they noted slow product page loading and delayed image rendering
  • Recommended optimizations: improve page speed and remove unused code

Status: The root cause remains unidentified. The issue may be intermittent or related to performance rather than a consistent bug.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I’m experiencing a strange loading page that looks like this on my live site, I can see through microsoft clarity that visitors are seeing this page at random:

Tellmemore112_1-1743416070882.png
Tellmemore112_1-1743416070882.png2456×1362 222 KB

Whenever I try to to change the menu type in customisation I can see the same page load, please see below:

Tellmemore112_0-1743415905236.png
Tellmemore112_0-1743415905236.png2536×1530 309 KB

I have no idea why this is happening. I think it may have to do with accessiblity - the "skip content’ found in theme language, i’m not too sure.

Any help on this would be greatly appreciated, thanks in advance.

My store is www.shoplile.com
Dawn theme 12.0

2

Hi, @Tellmemore112

I just visited your site, and it looks normal—I didn’t notice the issue you mentioned. However, the product page loads a bit slowly, and images take slightly longer to appear. You might need to optimize your page speed in advance and check if there’s any unused code that could be removed.