Hello,
Title is pretty clear.
For some countries like IRELAND where my company is based, Stripe disappeared for Shopify Payments.
But in my case, i’m no an IRELAND resident but my company is there.
And now Shopify Payment is asking for proof of Identity and residency.
So what’s the solution here ?
Thanks.
Hi, @Icez ,
Hank here from Shopify.
So just to confirm, is Shopify Payments appearing still within your store, and that is what is asking you for the documents? Or were you using Stripe previously?
As Shopify payments are available in Ireland, this would be why you are not seeing Stripe as they power Shopify Payments (SP). Is there a specific reason why you want to use Stripe independently of SP? I will just list some benefits that Shopify payments can offer your business below.
Shopify Payments is the premier gateway to use on our platform and is our main offering in the country you are located in, while Stripe is not an available offering in their region at this time. While you might have a preference for using a certain gateway (like Stripe), there are a host of benefits you would get for using Shopify Payments.
These include:
I am still not entirely certain of the issue facing you, but I believe you are mentioning that your business is located in Ireland, yet you are not. As a result, you are being asked to verify some documents from that banking partners. If this is the case, have you got an email from the accounts team, or can you share a screenshot of what you see within your admin? What payment gateway were you using prior to this issue?
f there is anything else you can share with me, I can try to assist you further, but that would be the reason why Stripe is not appearing in your list independently. But if relating to the issue I believe, let me know and I will happily assist you further.
All the best,
Hank
Hi, yes, the issue is that i can’t choose Stripe because it’s no longer a gateway option.
Now i’ve got a notification from Shopify payment asking me to provide a copy of my ID cart.
Which i did, but returned wrong i guess because i’m not living in Ireland, so what’s the option with all the people that doesn’t live in the same country as their based company ?
They also ask for electricity ./ water bill which i don’t have since i don’t live in Ireland.
Thanks for your time.
Thank you for this additional information.
Just to clarify, were you previously using Stripe, or were you using Shopify payments? In order to avail of Shopify Payments, you must be operating your business from a supported country, such as Ireland. In order to validate that you are operating from within a supported country, our team requires you to provide proof of address in the form of a utility bill, bank statement, or tax registration.
If you are not operating from within a supported country, listed here, you will no longer be able to use Shopify Payments as your payment method. You can read up on our Terms of Service regarding Shopify Payments here.
Did you receive an email, or is this showing within your admin? You mentioned that your document got returned, so which method were you advised of this? I look forward to hearing from you!
Hello,
It’s a new shop but i was always able to use Stripe Before.
I’m from France, but my Company as i said is Ireland.
So if i can’t use Shopify Payments, no problem, but please allow me to use stripe as before thing that i was doing with my Irish company.
Or should i put France in the country infos of my shopify (which is my personnal adress and not my company adress).
If as mentioned, you do not have a legal registered address within Ireland for your store, then it may be best to update your information to France.
As Stripe is not available in Ireland, had you changed the store information and that is when you noticed the issue?
However, Stripe is one of the available payment gateways within France, as Shopify payments are not available currently.