We can’t connect Stripe to Shopify even though all advertisements say that it’s accepted. It’s not on the approved third party list anymore. How can this be? Stripe still does PR about the Shopify links and Stripe is an irish company? Can someone help?
Topic summary
Irish Shopify merchants report they cannot connect Stripe; it no longer appears in the approved third‑party list or in payment method/provider search.
Shopify staff clarify that in Ireland, Shopify Payments (Shopify’s in‑house gateway powered by Stripe) is the payment option, so Stripe will not appear as a standalone provider.
Benefits of Shopify Payments highlighted:
- No transaction fees
- Access to Shop Pay
- In‑house support
- Financial reports
- Detailed payout information
- Automated chargeback handling
Staff asked if there’s a business reason to prefer Stripe over Shopify Payments and offered to investigate, then followed up to provide support.
Another merchant confirms the missing Stripe option and asks how to fix it.
Current status: Direct Stripe integration is not available for Irish stores; the recommended path is to use Shopify Payments. The discussion remains open pending any specific business requirements that might prompt further guidance.
Hey, @housenovatur .
Thanks for bringing this to our attention in our Community forums. That’s a great question! I’d be happy to provide you with some clarity on that.
In Ireland, Shopify Payments is the premier gateway to use on our platform which is powered by Stripe. Because of this, you will not see Stripe as a payment processing option. Because this is our in house gateway, there are a host of benefits that would come along with using Shopify Payments, such as:
- No transaction fees
- Shop Pay
- In house support
- Financial reports
- Detailed **payout **information
- Automated chargeback handling
For more information on Shopify Payments, check out our FAQ here. May I ask if there is a business-based reason why you prefer to use Stripe over Shopify Payments? I’m happy to take a closer look.
Talk soon,
Hey, @housenovatur .
Just checking in here! I want to ensure that you receive any support you may need. Please don’t hesitate to let me know if you have questions.
Best,
I am also unable to connect Stripe. The option is not there in ‘Search by payment methods’ or ‘search by provider’. How can I fix this?