Is anyone else having a hard time getting technical support from shopify. Ever since they got rid of their callback system its been a mess and they dont reply to my chats or emails
Anyone have a better system for getting ahold of Shopify?
Thank you
Hi, @bfed3 .
Welcome to the Shopify community and thanks for sharing your feedback.
I apologize for the inconvenience you have experienced in receiving technical assistance from our team. We strive to provide the best possible support to all our merchants and ensure that every issue is resolved in a timely and effective manner.
May I kindly ask for clarification on the type of assistance you require? This will enable me to better understand your needs and provide you with the appropriate support.
Additionally, you mentioned that you have not received any response through chats or email. If you have previously contacted our support team via live chat, a support ticket would have been generated. Have you tried replying directly to the support ticket? This may help expedite the resolution of your issue.
If your inquiry is account-specific, please note that we are unable to address it through our community forum. This is because we prioritize the privacy and security of our users and are unable to authenticate accounts or review account-specific information through this platform.
I look forward to your response.