Checkout is repeatedly prompting “Complete the CAPTCHA to continue” even after users complete it, causing failed checkouts. Several merchants report the issue, often after enabling CAPTCHA to curb spam and fake accounts.
Impact: customers cannot complete payment; potential drop-offs are noted but not quantified. Multiple complaints suggest it’s widespread.
Workarounds and actions: one merchant resolved cases by asking affected customers to clear their browser cache and retry. Another clarified where to manage CAPTCHA: Online Store > Preferences (scroll to the bottom).
Open questions: whether Shopify is providing a fix or update (asked directly, no official response in-thread). Root cause and a permanent solution remain unclear.
Notes: screenshots show the error and the settings location; images are helpful to find the CAPTCHA setting but are not required to understand the issue.
Status: ongoing without a confirmed resolution; merchants are using cache-clearing as a temporary workaround and checking CAPTCHA settings.
Hi everyone,
I’ve recently implemented an online store via shopify using Reformation - Glamour as my theme.
I’ve configured the store but when I’m trying to test the checkout procedure by providing the checkout information & payment information, On submit I keep getting " Complete the CAPTCHA to continue", no matter how many times I complete it.
Can someone please help me with this?
Having the same issue. A customer wrote in to complain after trying for the 6th time.
Having the same issue. I was getting a TON of spam and fake accounts so I enabled CAPTCHA but now several customers can’t check out…
I can’t imagine how many customers I’m losing while they are attempting to check out and just don’t reach out.
Did you manage to fix this? We have the same issue and trying to sort it out urgently!
How did you enable/disable captcha for checkout? Can’t find the setting for this anywhere!
What worked for us was to get the respective customers to clear the browser cache and try again.
The number of potential clients who didn’t reach out to us and consequently dropped out is unknown.
@JJ9519 You can find it under Online Store > Preferences > Scroll all the way to the bottom
is Shopify fixing it?
