Did you manage to fix this? We have the same issue and trying to sort it out urgently!
Topic summary
Checkout is repeatedly prompting “Complete the CAPTCHA to continue” even after users complete it, causing failed checkouts. Several merchants report the issue, often after enabling CAPTCHA to curb spam and fake accounts.
Impact: customers cannot complete payment; potential drop-offs are noted but not quantified. Multiple complaints suggest it’s widespread.
Workarounds and actions: one merchant resolved cases by asking affected customers to clear their browser cache and retry. Another clarified where to manage CAPTCHA: Online Store > Preferences (scroll to the bottom).
Open questions: whether Shopify is providing a fix or update (asked directly, no official response in-thread). Root cause and a permanent solution remain unclear.
Notes: screenshots show the error and the settings location; images are helpful to find the CAPTCHA setting but are not required to understand the issue.
Status: ongoing without a confirmed resolution; merchants are using cache-clearing as a temporary workaround and checking CAPTCHA settings.