Subfolder for EU market - Navigation meniu without images

Store Design
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1

Hello,

Got some interesting issue, we have published Subfolder for EU market, domain.lt/en-eu , when you visit this link, our navigation menu is without images, all categories are listed,

image down bellow:

DeividasAL_0-1728377502379.png
DeividasAL_0-1728377502379.png663×308 75.8 KB

And its supposed to be like this:

DeividasAL_1-1728377562447.png
DeividasAL_1-1728377562447.png719×352 100 KB

Can anyone help, and tell me how to fix it, and why is that happened?

2

Hi @DeividasAL

It seems like the issue with your subfolder (domain.lt/en-eu) causing the navigation menu to lose its images could be related to several factors, such as:

Potential Causes:1. Theme settings: Sometimes, different language or region-specific subfolders do not inherit the same theme settings or assets. The images for the navigation might not have been assigned to the subfolder version.

  1. Missing assets in the subfolder: If the images for the navigation are stored in specific directories, they might not be accessible from the subfolder due to incorrect paths or a mismatch in how assets are being served for the main and subfolder versions.

  2. Locale-specific configurations: The /en-eu subfolder might be using a different locale configuration. Shopify, for example, can load different content and settings based on the locale, which might cause your menu images not to display.

  3. Cache and CDN issues: Sometimes, images might not appear if there are caching issues or CDN configurations that prevent the assets from being served to the subfolder properly.

Fixes:1. Check the theme settings for the subfolder: Go to the theme editor for your store’s /en-eu subfolder and make sure the navigation settings and images are properly configured for this version of the site.

  1. Review asset paths: Ensure that the images used in the navigation are being referenced using relative paths (i.e., paths that are not tied to a specific domain or subfolder) or ensure that they are correctly pointing to the assets within the subfolder version.

  2. Locale files: If your store uses different locale files (e.g., JSON for translations), make sure that the menu images are included in the locale configuration for the /en-eu version of the site.

  3. CDN and Cache refresh: If you are using a CDN or caching mechanism, clear the cache and make sure that the assets are correctly being served from the /en-eu subfolder.

  4. Inspect using developer tools: Use the browser’s developer tools (F12) to inspect the navigation menu and see if there are any broken links or missing image sources for the menu images on the /en-eu page.

Once you’ve checked and updated these settings, the issue with the missing navigation images in your /en-eu subfolder should be resolved. If you’re still encountering issues, let me know more details about the theme you’re using or any customizations you have in place.

3

I’m not good at code. Maybe you could help me with this problem? To solve it ?

4

Hi @DeividasAL ,

I’ve tried, but I’ll need access to upload the images.