Hi, Mohammed.
I’m sorry to hear that you haven’t been able to use your trial so far. To clarify, are you having trouble logging in, or did you just need to step away for a bit?
While I don’t have access to your account from this public space, our team can absolutely review the plan and payment information with you to determine what we can do to move forward. Please contact us via the Shopify Help Center so we can take a look into this.