Confusion over “sublink” in an email claiming Shopify flagged low sales because store sublinks aren’t visible in target countries and the store isn’t recognized by search engines. The OP asks what “sublink” means and where to configure it in Shopify.
The OP clarifies they want Google to show subpages under the homepage (like IKEA’s result). Two screenshots are shared showing these Google result subpages (often called sitelinks). Images are central to understanding what the OP means by “sublinks.”
The OP is unwilling to grant store access, asks whether login credentials are required to set this up, and inquires about potential fees. They also share a contact email.
A respondent questions the legitimacy of the email, noting they’ve never seen Shopify proactively investigate and email reasons for a store’s lack of sales.
No concrete steps, settings, or solutions are provided in the thread. Key open points: whether the email is genuine and how to achieve Google “sublinks” (sitelinks) for the store. Status: unresolved/ongoing.
I received an email like this from Shopify, but I don’t understand what “sublink” means and what I should do about it.:
…´´The team mentioned that you are not getting sales on your store because your store’s sublinks are not visible in your shipping and delivery regions (countries) and your store is currently not recognized on search engines…´´
And where can I set up the sublink in Shopify?
I cannot grant access in any way; I am asking for help on where I can set this up.
Yes, we already have that. However, when we type “IKEA” into Google, their subpages appear under the homepage. I would like to set that up as well. Here you can see:
Do you need the login details for this, or can it be done without them? Because I wouldn’t want to give that away. Thank you in advance!
So, will there be a fee for this?
Are you sure it’s an email from Shopify themselves or some other person pretending to be Shopify?
I’ve never heard of Shopify conducting investigations and emailing as to why a store is not making sales.
