Hey @Khalid-C ,
I’m sorry to hear you’re having some issues uploading your ID. I can see you’ve spoken to my colleague Hank on this thread on the same topic! Your ID is now with our Accounts team so they can verify it, they will be back in touch as soon as they have more information for you. You can speak with them about the address that was initially submitted and if you need to change it. They would be able to resolve this for you soon, thank you for your patience here.
Let me know if you have any more questions, happy to help!
Ava
Social Care | help.shopify.com