I received a notification last week stating ‘The documents you uploaded were not valid. To continue using Shopify Payments, resubmit them in order to verify your business.’ I would have uploaded ID documents over a year and a half ago with no issue. Not sure why I am being asked to verify ID docume…

I am facing the same problem. I have been using Shopify as a new customer and now have payments sitting waiting to be paid and it is now saying to submit new ID. I have done this several times and now it is saying the address doesn’t match. However it actually does so I don’t know why it is saying t…

I got in touch with support and they eventually sorted it, with me it was because I’d used my driving licence for both photo ID and proof of address I think, and they were wanting separate documents, also there was some confusion re which address they were wanting me to confirm, my home address or t…

Hi, @Carleenfitz ! There can sometimes be confusion over the type of ID needed for verification. If you’ve already provided a passport ID that was accepted, then a valid proof of address may be needed here, not a photo ID. The proof of address is needed for the business representative (your name), …

I also got a notice to verify my ID. My issue is that my website has transferred ownership (to me) a year and a half go. The ID it wants me to verify is the previous owner. All details were updated at the time of transfer to my information. (or so i thought). I don’t know where to go from here

Hey, @peekabloombaby , I’m so sorry to hear that! At the time of the transfer, do you know if your name was added to the Shopify Payments account also? If they were, then you should be fine to go ahead and submit your own ID, as your name would be the business owners! Have you tried with your ID a…

Dear Ava, I am facing the same problem! I have created a new Shopify account as a new customer and I have issues with payments setting is still on hold and they are asking me to submit the ID and proof of address. I have done all this several times, and always I get the message ‘the address doesn’t…

Hey @Khalid-C , I’m sorry to hear you’re having some issues uploading your ID. I can see you’ve spoken to my colleague Hank on this thread on the same topic! Your ID is now with our Accounts team so they can verify it, they will be back in touch as soon as they have more information for you. You ca…

Hello Eva, Thanks for your feedback! I am waiting for the response from your team, yes indeed I want to change the address that was initially filled in, I want to put the same address as the documents sent. Thanks again for your intervention! Cheers,

Documents are so important now in our time, especially with a pandemic!!

Hello, I am someone who’s just starting as well and got rejected too. How can I have business document when I just started my store? Also my ID was rejected as well.

Submitting verification documents - 'The photo ID couldn’t be verified'

Technical Q&A

GimboSlice September 5, 2022, 2:00am 26

Hi @Ava I’m facing something similar

Can you help me?

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Action required: Shopify is requesting a document from you Payments + Shipping & Fulfilment	23	545	April 3, 2023
Received alert for Submit a document to verify your account information Shopify Discussion troubleshooting	11	189	February 16, 2021
Shopify Payments-Konto verifizieren ohne Rechnung von Versorgungsunternehmen Technische Fragen & Antworten	4	174	January 30, 2023
How can I resolve invalid ID verification for my online store payouts? Payments + Shipping & Fulfilment	3	110	October 27, 2021

Submitting verification documents - 'The photo ID couldn’t be verified'

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