Submitting verification documents - 'The photo ID couldn’t be verified'

Hi Eva,

Thanks for your support! I used my passport and followed your instructions, but still haven’t managed to get it work. Now, i am getting this notification in my account

which means i can’t try to upload anything at the moment, and every time i hit the button “Contact support” it redirects me here:

which i already took a look at it but could not find something useful for my situation.

Could you please advise on how to proceeds form here.

Thanks in advance.