Subscribed members not getting notifications

Shopify Discussion
1

Subscribed members not getting the newly added products or price reduction notifications.

can someone advise

2

@Setraders

If subscribed members aren’t receiving notifications on Shopify:

  1. Check notification settings in Shopify.
  2. Verify subscribers are correctly added.
  3. Ensure email configuration is correct.
  4. Ask subscribers to check spam folders.
  5. Confirm opt-ins comply with regulations.
  6. Test notifications or contact Shopify Support for assistance.
3

Thank you

4

@Setraders welcome.

5

Im afraid not sure what settings should be done for subscribed customers

6

Hi @Setraders ,

Thanks for reaching out to the Community! I’d be happy to provide some assistance with this. To gather a bit more information, are you using any third-party mailing apps?

If not, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as I wouldn’t have access to any account details here through the Community. They will be able to take a closer look and ensure this gets resolved.

Please let me know if you have any other questions or concerns.

7

@Setraders don’t be afraid, can we discuss this privately, or grant me access to the test email template on your store?

8

I contacted the support and they advised that I should use paid 3rd party app for my requirement.

I’m going to think about it

9

Hi thanks for your message. I did contact the support and they advised that I should use 3rd part app for my requirement.

Thanks for your help