Hello, I am trying to request a refund, I had my store closed but reopened hoping to access Shopify help center. Unable to reach anyone from Shopify, now I am writing here in hopes that I can be redirected to someone from the billing department. Every time I attempt to reach Shopify Help Center, I get this… "
There’s a problem loading this page
There’s a technical problem with the Shopify Help Center that prevented this page from loading. Please go back to the Help Center homepage or try reloading this page "
So, how do I reach the Shopify Live Support Team, either via email or phone?
Please help.
Hi, @xavierecommerce .
Thanks for posting to the Shopify Community.
I understand you’re inquiring about a refund for your subscription plan. As per Shopify’s Terms of Service, we do not issue refunds. However, our support team will be able to review this on a case-by-case basis.
In regard to receiving an error message when accessing the Help Center, I would like to advise that our developers are aware and are investigating the issue.
To gather more context on the help center issue, could you provide information on the following:
- When accessing the Help Center, are you logged into your account?
- Where are you based? This information can help our team determine if the issue is region-specific.
- What steps did you take prior to receiving the error message?
I look forward to hearing back!