Hello Community,
I’m facing recurring issues with subscription billing attempts while using the Subscription Billing Attempt API. SUBSCRIPTION BILLING ATTEMPT, is encountering different types of errors for the same payment method across multiple billing attempts, despite no changes being made to the payment method.
Here’s a summary of the recurring issues:
- First Attempt Error: The first subscription billing attempt returns the error CARD_NUMBER_INCORRECT. However, this card was successfully used for the initial order, and no changes were made to the payment method afterward. If the card number is incorrect, shouldn’t the first order have failed as well?
- Subsequent Attempts: We’re seeing Your card was declined on the next attempts, even though the payment method is unchanged.
- Currency Conversion Issue: Another error we’re encountering is related to amount conversion, specifically: “Amount must convert to at least 50 cents. $4.00 MXN converts to approximately $0.31 AUD.” This seems to arise due to the currency conversion not meeting Shopify’s minimum threshold for charges.
Despite reaching out to Shopify support twice, I haven’t received an explanation for why these different errors are occurring, especially considering the payment method was the same as the initial successful order. Shopify support is pointing to the app as the issue, but it’s unclear how this could be an app-related problem given the nature of the errors.
Here’s the query we’re using: Subscription Billing Attempt Query
Additionally, here is the list of error codes: Subscription Billing Attempt Error Codes
Any insights from the community or Shopify team would be greatly appreciated to help us resolve this issue and understand why different errors are being generated using the same payment method.
Please check the attached screenshot.
Thank you!