SubscriptionContracts bulk query returns INTERNAL_SERVER_ERROR

Retired Boards Appdev Subscriptions
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Topic summary

Issue: Starting August 11, 2023 at 18:50 UTC, bulk queries for SubscriptionContracts began returning INTERNAL_SERVER_ERROR without any application changes.

Impact: The error persisted for over 24 hours, causing significant business disruption.

Resolution: Shopify appears to have recovered from the outage.

Related Problems: Multiple subscription-related issues occurred during the same weekend:

  • Intermittent delivery of subscription_contracts/create webhooks since Friday
  • Webhook admin portal showing virtually no webhooks sent, despite some being received

Recommended Action: Users experiencing similar issues should contact Shopify Partner Support with the x-request-id and timestamp from API response headers for deeper investigation.

Status: Issue resolved but awaiting official acknowledgment from Shopify partner team.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
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Hi Cleankitchen,

This doesn’t sound ideal for sure. The best option here would be to contact Shopify Partner Support through your partner dashboard and provide the x-request-id along with the timestamp that you received in the API response headers, so our API support team can look into this deeper.

Hope this helps!