So I added 2 factor authentication successfully after being prompted to do so by shopify while setting up my now account and store. However now NOTHING will load.
I can’t even contact support because I keep getting hit with this error message and my account in the top right doesn’t even show my name, it’s returning with a null and that I have missing account details, but I do not. Is something going on?
This is Richard at PageFly - Shopify Advanced Page Builder app.
It’s frustrating when technical difficulties arise, especially when they involve essential features like your account information. Here are a few steps you can try to resolve the issue with your Shopify account and 2FA:
1. Check Your 2FA Setup:- Verify the Device: Ensure you’re using the correct device or app for generating your 2FA codes.
Check for Time Sync: Make sure your device’s time is set correctly, as 2FA codes are often time-sensitive.
Try a Different Code: If possible, generate a new 2FA code and try logging in again.
2. Clear Browser Cache and Cookies:- Remove Temporary Data: This can sometimes resolve issues caused by outdated or corrupted browser data.
3. Try a Different Browser or Device:- Test Compatibility: Access your Shopify account from a different browser or device to see if the issue persists.
4. Contact Shopify Support:- Utilize Multiple Channels: Try reaching out to Shopify support through various channels like email, live chat, or social media.
Provide Detailed Information: Be prepared to provide as much information as possible about the issue, including any error messages, screenshots, and your account details.
