Main issue: A GoDaddy-purchased custom domain cannot be connected to a Shopify store. Shopify shows the error: “This domain is already connected to another Shopify store.”
Cause indicated: Shopify’s system believes the domain remains linked to a different store, preventing reassignment.
Context: Domain connection refers to pointing a registrar-owned domain (e.g., GoDaddy) to a Shopify store so DNS and ownership align.
Initial guidance: A Shopify representative advised contacting Support through the Help Center to access store/domain details not available in the public Community.
Latest update: The domain owner contacted Support five days ago. They received only generic confirmations that the domain “seems to be connected to another store,” with assurances the internal team is working and will email updates. No technical details or resolution provided.
Outcome: No resolution yet. Key unknowns: Which store holds the existing connection, and the timeline for release.
Next step: Continue with Shopify Support via the Help Center; resolution depends on internal investigation and reassignment of the domain.
Hi, @landonventure . I’m happy to help you out with this!
This error message can happen if our system belives a domain is still connected to a store. In order for us to help further with this, please contact our support team through the Help Center here. We can’t see more details about this domain here over the Shopify Community, but if you speak with us through the page I shared we can see more information to help with this.
Please let me know if you have any questions in the meantime!