Hi @Queenie5.5 ,
Ann here from the BestTrack team.
From your screenshot, it looks like the carrier/source page already shows the package as In Transit, while the tracking page is still stuck at Info Received / Processing. That usually points to a sync or carrier-detection gap between the tracking app and the original carrier data.
I’d check three things first:
1. Whether the tracking number is assigned to the correct carrier in the app
2. Whether the original carrier tracking URL shows live updates consistently
3. Whether the tracking app has recently refreshed that shipment, or if it is still using the first label-created event
If the carrier page is already updating but the tracking app is not, it’s worth sending the tracking number and screenshot to the app support team and asking them to re-check carrier mapping for that number.
Full disclosure: I’m part of the BestTrack team. If you’re comparing tracking tools, BestTrack supports real-time tracking updates across 3,100+ carriers and has a free plan for up to 300 orders/month, so you can test whether the same tracking numbers sync more accurately before switching anything permanently.