Support Is Bad And Getting Worse - - Suggestions

Shopify Discussion

Topic summary

Primary concern: a merchant reports declining confidence in Shopify Support, stating recent agents seemed less knowledgeable than the user. They’re seeking ways to access simple, effective support and are considering moving their stores to another platform; recommendations are requested.

Operational need: they ask for a method to include returns in the standard Orders export without relying on the “Returned” filter. They can capture refunds and partial refunds, but not returns, and their CPA (Certified Public Accountant) needs a single comprehensive export in one step.

Status: no solutions or workarounds provided yet, and no decisions made. Open questions remain on both improved support avenues and a returns-inclusive export method. No attachments or code provided.

Summarized with AI on December 12. AI used: gpt-5.
1

I have lost all confidence in Shopify Support or lack there of. The last two support calls I knew more than the agent.

How do we get simple support does anyone have any ideas? I am at wits end, do I need to move the stores to another and if so suggestions appreciated.

The last question is, Is there a simple way without using the returned filter to get the returns from the standard Orders export, I know refunds and partials but not returns. I always use the filter but the CPA wants the actual export report in one shot.

Thanks