Currently Shopify Inbox/Messaging only supports one sender email tied to the store’s verified address, so sending from multiple department-specific addresses isn’t supported. Please allow other email addresses to be allowed for marketing purposes (that dont need to be verified as verification is tedious process). I see there have been many requests for this in the past so clearly it’s a feature merchants want! PLEASE HELP!
Hey @FH2 ,
I agree that support for multiple sender addresses would be a valuable addition, especially for businesses where different teams handle customer communication (for example, [email removed] [email removed] or [email removed]
That said, I think email verification should probably remain in place, as it helps protect against spoofing, improves deliverability, and ensures emails are sent from authorized addresses.
A good compromise would be to allow merchants to add and manage multiple verified sender addresses within Shopify Inbox and choose the appropriate one for different types of communication, rather than limiting the store to a single sender address.
That would provide much more flexibility while maintaining the security and trust that email verification offers.
If you found my reply helpful, feel free to mark it as the accepted solution so it can help other merchants following this discussion.
Thank You !