Suspicious Collabs invitation unable to remove or resign

Shopify Discussion
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Topic summary

A user received a Shopify Collabs invitation from “Herbal Africana” that raises red flags—specifically, a UK address paired with a Nigerian phone number. They’re concerned about the brand’s legitimacy and potential security risks.

The core problem: Standard Shopify instructions for removing/resigning from a collab invitation aren’t working. The user attempted the recommended steps on both mobile and laptop, but the platform only offers the option to delete their entire account—not just remove the specific collaboration.

Seeking help with:

  • How to properly delete or decline a collab invitation without deleting the whole account
  • Understanding security risks from accepting suspicious collaborations
  • Methods to verify brand authenticity before engaging

The issue remains unresolved, with no responses or solutions provided yet.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

"Hi everyone,

I received a collab invitation from Herbal Africana, but I’m concerned about the legitimacy of the brand due to the UK address with a Nigerian cell number. I’ve tried to remove/resign from the collab, but the steps provided by Shopify aren’t working on my phone.

Has anyone else experienced this issue? How can I remove this collab and ensure my account’s security?

Specifically, I’d like to know:

  • How to delete/remove a collab invitation
  • Potential security risks associated with suspicious collabs
  • Best practices for verifying brand authenticity

Any help or guidance would be greatly appreciated!"

Tags: #ShopifyCollab #SecurityConcern #SuspiciousActivity #AccountSecurity #CollabIssue

Feel free to modify it as needed!

2

I did try suggested recommendations but even on laptop it doesn’t give that option the only option it does give is to delete the whole account.